Customer Service Representative - Face-to-Face Service

Join Vads Indonesia as a Customer Service Representative and become the face of our organization! We're seeking a dynamic individual to deliver exceptional face-to-face customer experiences in our Surabaya location. This role requires strong interpersonal skills to handle inquiries, resolve issues, and ensure customer satisfaction. As part of our dedicated team, you'll play a crucial role in maintaining our reputation for excellence in customer service.

Vads Indonesia is a leading company in the retail industry, known for its commitment to quality and customer-centric approach. By joining us, you'll have the opportunity to grow professionally while contributing to a vibrant and supportive work environment. Every day, you'll interact with customers, providing them with the information and assistance they need, all while upholding our company's values of integrity and service.

📋 Tanggung Jawab Pekerjaan

• Deliver exceptional face-to-face customer service by addressing inquiries and resolving issues promptly and professionally.
• Assist customers with product information, promotions, and other relevant details.
• Maintain accurate records of customer interactions and transactions using our in-house CRM system.
• Collaborate with the sales team to ensure a seamless customer experience.
• Provide feedback to the management team regarding customer satisfaction and service quality.
• Adhere to company policies and procedures, ensuring compliance with regulations.
• Act as a brand ambassador, representing Vads Indonesia with professionalism and enthusiasm.
• Participate in training sessions to enhance your skills and stay updated with industry best practices.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in a retail or service-oriented environment.
• Proficient in using CRM software, such as Salesforce or similar platforms.
• Excellent communication skills, both verbal and written, in Indonesian.
• Strong interpersonal skills with the ability to build rapport and trust with customers.
• Ability to work under pressure and meet service level agreements.
• Familiarity with retail industry trends and best practices.
• Bachelor's degree in Business Administration, Marketing, or a related field is a plus.
• Certification in customer service or related fields is an advantage.

🛠️ Keahlian

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