Customer Care Representative

Join ALA LAND as a Customer Care Representative and become part of a dynamic team dedicated to delivering exceptional service in Bali's thriving hospitality and real estate sector. This role offers a professional work environment, competitive compensation, and opportunities for career growth in Denpasar, Bali.

As a Customer Care Representative, you will be the first point of contact for our clients, handling inquiries, resolving issues, and ensuring a seamless experience. You will work closely with our sales and marketing teams to maintain high customer satisfaction and loyalty. This role is perfect for someone who is passionate about customer service and wants to make a difference in the hospitality and real estate industry.

📋 Tanggung Jawab Pekerjaan

• Handle incoming customer inquiries via phone, email, and chat platforms such as WhatsApp and Telegram.
• Resolve customer complaints and issues promptly and professionally.
• Maintain accurate records of customer interactions and complaints using CRM software like Salesforce or HubSpot.
• Assist in the development and implementation of customer service policies and procedures.
• Provide exceptional customer service by being friendly, patient, and empathetic.
• Collaborate with other departments to ensure a seamless customer experience.
• Participate in training sessions to enhance your customer service skills and knowledge.
• Contribute to the team's goals by maintaining high customer satisfaction ratings.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service or a related field.
• Proven ability to handle customer complaints and issues with a positive attitude.
• Excellent communication and interpersonal skills.
• Fluency in English and Bahasa Indonesia.
• Basic knowledge of CRM software such as Salesforce or HubSpot.
• Ability to work well under pressure and meet tight deadlines.
• High school diploma or equivalent.
• Passion for the hospitality and real estate industry.

🛠️ Keahlian

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